1. Introduction

Uncore Digital ("Uncore Digital", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit uncoredigital.com (the "Website") or contact us, how we use and protect it, and the choices and rights you have.

By using the Website, you acknowledge that you have read this policy. If you do not agree with it, please do not use the Website or submit your information through it.

2. Who we are

Uncore Digital is a digital agency offering digital marketing, product development, digital transformation, and web and app development services. For the purposes of applicable data protection laws, Uncore Digital is the controller (in India, the "data fiduciary") of the personal information collected through the Website.

• Email: connect@uncoredigital.com
• Phone: +91 97255 18964
• Offices: 626 RXR Plaza, Uniondale, NY 11556, USA, and 1013, Ratnanjali, Solitaire, India

3. Information we collect

3.1 Information you give us

When you fill in a contact or consultation form, request a call, or email us, you may provide:

• Your name
• Your email address
• Your phone number
• The subject and content of your message
• Any other details you choose to share about your business or project

Please do not send sensitive information (such as payment card numbers, government ID numbers or health information) through our forms or chat.

3.2 Information collected automatically

When you browse the Website, we and our service providers may automatically collect technical and usage information, such as:

• Device and browser type, operating system and screen size
• IP address and approximate location (country or city level)
• Pages visited, links clicked, time spent and referring page
• Date and time of your visit

3.3 Chat conversations

If you use the chat assistant on the Website, we process the messages you send and the responses given, along with technical data needed to run the chat. The chat is provided by a third-party service provider acting on our behalf.

3.4 Information from other sources

If you contact us through a social platform such as LinkedIn or Instagram, we may receive the information you share with us there, subject to that platform's own privacy policy.

4. How we use your information

We use personal information to:

• Respond to your enquiries, consultation requests and messages
• Prepare proposals and provide and manage our services if you become a client
• Operate, maintain, secure and improve the Website and its performance
• Understand how visitors use the Website so we can improve content and user experience
• Send updates, insights or offers where you have asked for them or where the law allows, with an option to unsubscribe at any time
• Detect, prevent and respond to fraud, spam, abuse and security incidents
• Comply with legal obligations and enforce our rights

We do not sell your personal information, and we do not use it to make decisions that have legal or similarly significant effects on you through solely automated means.

5. Legal bases for processing

Where laws such as the EU/UK GDPR apply, we rely on the following legal bases:

• Consent – for example, when you submit a form asking us to contact you, or agree to optional cookies.
• Contract – when processing is needed to provide services you requested or to take steps before entering into a contract.
• Legitimate interests – such as keeping the Website secure, understanding how it is used and improving our services, where these interests are not overridden by your rights.
• Legal obligation – when we must process data to comply with the law.

Under India's Digital Personal Data Protection Act, 2023, we process personal data with your consent or for other legitimate uses permitted by the Act.

6. Cookies and analytics

Cookies are small files stored on your device. We and our service providers may use cookies and similar technologies to keep the Website working, remember preferences, and measure usage.

• Essential: needed for the Website and chat to function properly.
• Analytics: help us understand traffic and performance. We use Vercel Analytics, which is designed to measure visits without tracking individuals across websites.
• Functional: remember choices you make, such as chat session state.

You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the Website work. Our Website does not currently respond to "Do Not Track" browser signals, but you can use the browser controls above.

7. Sharing your information

We share personal information only as described below, and we require our providers to protect it and use it only for the services they perform for us.

• Service providers: companies that help us run the Website and our business, including website hosting and analytics (Vercel), email and workspace tools used to receive and process form submissions (Google), and chat assistant providers.
• Professional advisers: lawyers, accountants and insurers, where needed.
• Legal and safety: authorities, courts or other parties where we are required by law, or where needed to protect our rights, users or others.
• Business transfers: a successor entity if we are involved in a merger, acquisition or sale of assets, subject to this policy.

We do not sell or rent your personal information to third parties.

8. International transfers

We operate in India and the United States, and our service providers may process data in these and other countries. Your information may therefore be transferred to, and stored in, countries other than your own, which may have different data protection rules. Where required, we use appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect your information.

9. Data retention

We keep personal information only as long as needed for the purposes in this policy, including to meet legal, accounting or reporting requirements. As a general guide:

• Enquiries that do not lead to a project are kept for up to 24 months, then deleted or anonymised.
• Client records are kept for the length of the engagement and the period required by law afterwards.
• Analytics data is kept in aggregated or anonymised form.

You can ask us to delete your information earlier (see "Your rights").

10. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections, access controls and the use of reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as required by law.

11. Your rights

Depending on where you live, you may have some or all of the following rights:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing
• Receive a copy of your data in a portable format
• Withdraw consent at any time, without affecting processing that took place before withdrawal
• Opt out of marketing messages
• Nominate another person to exercise your rights in the event of death or incapacity (India)
• Complain to your local data protection authority, such as the Data Protection Board of India, an EU/UK supervisory authority, or your state attorney general in the US

Residents of California and other US states

You may have the right to know, access, correct and delete the personal information we hold, and to opt out of its sale or sharing. We do not sell personal information or share it for cross-context behavioural advertising, and we will not discriminate against you for exercising your rights.

How to exercise your rights

Email us at connect@uncoredigital.com with the subject line "Privacy Request". We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law, generally within 30 days.

Grievance Officer (India): for complaints about how we handle your personal data, write to the Grievance Officer, Uncore Digital, at connect@uncoredigital.com. We aim to acknowledge complaints promptly and resolve them within the period required by law.

12. Children's privacy

The Website is intended for businesses and adults. It is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

13. Third-party links

The Website links to other sites and platforms, including LinkedIn, Instagram and Pinterest. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to read the privacy policy of every site you visit.

14. Changes to this policy

We may update this policy from time to time to reflect changes to our practices, technology or legal requirements. The "Last updated" date at the top shows when it was last revised. If we make material changes, we will take reasonable steps to let you know, for example by a notice on the Website.

15. Contact us

If you have questions about this policy or how we handle your information, please contact us: